Shipping and Handling: The cost for shipping and handling is detailed in our Shipping Information page, and is summarized upon checkout. Orders valued at less than $300 will ship under a flat rate all domestic zones shipping plan – see shipping chart for details. All returns must be sent to us prepaid, ALL Shipping and Handling charges are an expense paid to a third party and are NON-Refundable.
Foreign Shipments: We currently do not offer International shipping.
APO, FPO Shipping: Due to strict government regulation we no longer ship to these locations.
Alaska, Hawaii, Puerto Rico, Virgin Islands and Other US Territories: We will ship to these locations. Generally US Mail is the least expensive means, however, please be advised ship time can take as long as 4 or 5 weeks.
Shipping Damages or Shortages: Packages should be checked upon delivery for damage or shortages. The carrier must be informed and note either of these conditions. Any damages or shortages must also be reported to Gift Baskets By NCN within 48 hours of receiving of your order.
Incorrect Address, Not In On 3 Delivery Attempts, or Change of Address Charges: All orders that cannot be delivered and are returned to Gift Baskets By NCN due to the following: (incorrect address, no-one available to accept delivery, requests to change an address once the order has been placed) will be charged for the additional shipping to re-send the order. Unfortunately, UPS will not refund the shipping cost and therefore we must pass this cost on if you have provided incorrect information. In fact UPS charges us an additional $5.00 per package, so please be sure to provide a valid address that a package can be delivered to successfully.
Refused Package: All orders that are refused upon deliver will be cancelled upon return. All money collected on said orders will be refunded less the shipping and handling charges.
Shipping on Customer UPS Account or Common Carrier Collect: We do not offer this service on the Gift Baskets By NCN web site. Please contact a customer service representative should you require further assistance. Please see SHIPPING METHODS and COSTS for more information.
Area of Delivery: We will ship to any US destination serviced by United Parcel Service (UPS) except for APO and FPO’s (due to the 9/11 USPS regulations).
Shipping Damage: If you receive an item that is broken due to shipping damage or some other event prior to its arrival, you MUST make a claim within two (2) Business days. If the claim is made within two business days, we will issue you a prepaid label for you to return the item to our warehouse and we will send you a replacement at no additional cost upon receiving the returned item. Not applicable to orders outside the continental United States.
If you are in need of the item, you may elect to have us send the replacement in advance along with the prepaid return shipping label. If this option is elected you will be charged for the entire cost of sending you the replacement in advance, this charge will be refunded once we have received the item being returned. In some cases we may instruct you to hold the item inspection and pickup by the Carrier, such as UPS. In other cases you may be instructed to bring the item with our prepaid return shipping label to the nearest UPS Store or Post Office for drop off.
If the item is returned but determined that it was damaged after its delivery and not prior to its delivery, then the standard return policy will be applied and all of the additional cost will be at your expense. We reserve the right to be the sole determining party as it relates to this policy. If the claim is not made within two business days, our standard Return Policy and Procedure will apply.
